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ABTA Members operate under a strict Code of Conduct, to promote your best interests. So, when you see the ABTA symbol in an ABTA Member’s brochure or on their website, you can be confident that the descriptions of your travel arrangements have been compiled under comprehensive guidelines set by ABTA to ensure clarity and accuracy.
The Code of Conduct means that every one of its travel agents and tour operators has to work to the highest standards of service and quality. When you deal with an ABTA travel agent, they are required to give you comprehensive advice on things like insurance, visas, passports, health requirements, and any alterations to your travel arrangements.
ABTA tour operators who sell package holidays minimise the impact of fluctuating currency rates as they buy currency and fuel a year in advance at fixed rates and secure deals with their suppliers and hotels.
Complaints about holidays are best dealt with on the spot by the tour operator’s representative or supplier. But, if you’re still not happy, raise the problem with your travel agent or tour operator when you get home. ABTA's Code ensures that ABTA Members respond to any complaint within strict time limits.
Many of the travel arrangements provided by ABTA Members are protected in case of the financial failure of the travel company. Ask your ABTA Member if protection applies to your travel arrangements. Where travel arrangements aren’t already protected, most ABTA Members will be able to offer suitable insurance to cover you.
Pyrenees Collection provides total financial protection for all the monies that you pay for the holidays booked from its website. This is provided by way of a bond held by ABTA. Pyrenees Collection is fully bonded with ABTA for ALL arrangements that it offers and therefore not only for packages but also for each individual component booked separately. This means that accommodation only booked with us is protected for instance (it is not with many operators in the same way as flights only are almost never covered). This goes well beyond our legal requirement derived from the Package Travel Regulations and is the only total guarantee.
Pyrenees Collection is fully bonded with ABTA but does not require to hold an ATOL license run by the CAA as these are only for operators who offer flight inclusive packages that we don't offer.
(If you pay the airline, hotel or other supplier direct, there is no legal requirement for them to provide any security against insolvency and you could lose your money. If you have bought the flights direct from the airline, the airline has no legal responsibility to repatriate you)
It’s not just ABTA's service standards and strict Code of Conduct that make ABTA travel agents and tour operators stand out from the crowd. The fact is, the Association is highly visible too, because all ABTA Members display the ABTA sign in their windows, on their letterheads, on their brochures and websites, and on their advertising too. So it’s easy to pick out the right people to deal with when you want to arrange your holiday. Call us on 0844 576 0176 or email us at reservations@pyreneescollection.co.uk if you have not found the information you are looking for.